Mailing and fulfilment company Docufast optimises administrative processes with MultiPress MIS/ERP

In 2024, Manufast's print and mail division made the move to Acto Group and was transformed into Docufast.This mail and fulfilment company aimed for a level of precision and efficiency that could not be achieved with their existing administrative processes. Manual operations were causing a lot of valuable time to be lost and mistakes to be made. After their search for an MIS/ERP software that would perfect their administration, they finally found the right solution with MultiPress.

From Manufast to Docufast, specialised in mail handling

Manufast was once one of the largest workshops in Belgium for adapted employment, with a particular focus on creating employment opportunities for people with disabilities in Brussels. In 2024, the print and mail department made the move to Acto Group and was transformed into Docufast. Located in the heart of Brussels, this mail and fulfilment company plays a central role within the Acto Group and stands out for its strong specialisation in mail handling of both transactional and administrative documents, complemented by Web2Print services.

With expertise in digital printing, direct mail services to postal administration and a focus on sustainability, Docufast takes care of mail handling for SMEs and multinationals alike. Their customer-oriented approach and professionalism are reflected in the use of high-quality Xerox machines, sometimes combined with a manual finishing process to dot the ‘i’. These services find their way to various sectors such as social secretariats, employment agencies, courier companies, banking and insurance institutions and distributors.

A need for streamlined administration

At Docufast, they go beyond merely sending documents. It starts with producing letters to be enveloped, followed by sealing, fulfilment, and manual processing. Every package, shipment, and document that passes through Docufast’s hands not only requires precision but also a sharp eye for detail. It is a process that demands clear oversight and streamlined administration. Only then can everything run flawlessly.

An all-in-one solution

The entire administrative process, from quotes and orders to registrations, invoicing, and financial follow-up, is now all supported by one integrated system: MultiPress MIS/ERP. Docufast also benefits from integration with their accounting package, Exact, ensuring all financial data is instantly available. Additionally, order intake and stock and warehouse management are fully handled through MultiPress. Finally, there is now also the possibility to inject orders via API calls.

Thanks to MultiPress, the administrative part within Docufast runs much more efficiently, which enables them to focus on what really counts: their customers. In this way, Docufast has become the partner of choice for companies who want to put their mail processing and fulfilment in reliable hands.